Shipping & FAQ
Everything you need to know before you order.
Shipping
Free on every order. Ships within 1 business day, arrives in 2–5 business days.
Returns
30-day trial on every product. Full refund, no return required.
Warranty
1-year limited warranty on the Fountain's pump and battery.
General questions
How long does shipping take? +
Orders ship within 1 business day and typically arrive within 2–5 business days depending on your location.
What is your return policy? +
Every product comes with a 30-day trial. If you're not satisfied, contact us for a full refund — no return shipment required.
Do you ship internationally? +
Not yet — we currently ship within the United States only. We're evaluating international shipping for the future.
How do I track my order? +
You'll receive a tracking link by email as soon as your order ships.
What if my item arrives damaged? +
Contact us right away with a photo of the damage and we'll send a replacement or issue a refund.